Something went wrong... (thumbnails)

Frank · October 26, 2021, 9:58pm

Something went wrong

Unexpected error: is_dir(): open_basedir restriction in effect. File(/thumbnails/) is not within the allowed path(s): (/var/www/vhosts/frankwhitephotography.com/:/tmp/) in Album.php on line 1207

Please report error at https://discourse.theturninggate.net

Advice?

rod_barbee · October 26, 2021, 10:01pm

can you post a link to a page where this error is showing?

you’ve also got an error on this page:
https://photos.frankwhitephotography.com/galleries/

What version of Backlight are you using?

Frank · October 26, 2021, 10:14pm

I’m using BL 4

Frank · October 26, 2021, 10:17pm

The link I provide is the wrong link. Apologies. The message should have been:\

Something went wrong

Unexpected error: is_dir(): open_basedir restriction in effect. File(/thumbnails/) is not within the allowed path(s): (/var/www/vhosts/frankwhitephotography.com/:/tmp/) in Album.php on line 1207

Please report error at https://discourse.theturninggate.net

Frank · October 26, 2021, 10:22pm

Oh. I see what confused me.
https://photos.frankwhitephotography.com points to BL 1
https://photogalleries.frankwhitephotography.com points to BL 4

I got an error in BL 1 that said, “Function get_magic_quotes_gpc() is deprecated” So I installed BL 4 and am trying to configure it. I also purchased another copy of Cart since I can’t find my original version.

I also have a copy of BL 2 installed at galleries.frankwhitephotography.com/galleries. I could never get that one to work.

rod_barbee · October 26, 2021, 10:36pm

So do you still have that error?
If so, can you post a link to a page that shows it so Ben will have something to look at?

Frank · October 26, 2021, 10:44pm

To reproduce the error simply attempt to use the Search function at https://photogalleries.frankwhitephotography.com/galleries/.

Lightroom is connected to this gallery https://photogalleries.frankwhitephotography.com/galleries/barktoberfest-2021/
However, I’m getting an error upon publishing photos. The error, which is returned in Lightroom, says, An internal error has occured.
TTGPublishServiceProvider.lua666 attempt to index field ‘renditions’ (a nil value)

rod_barbee · October 26, 2021, 11:16pm

@Ben will need to take a look at that.

For the Lightroom Publisher error, make sure you’re using te latest version of TTG Publisher (6.0.2)

Frank · October 26, 2021, 11:49pm

I’m having the hardest time finding stuff on the main site. I found the add-ons, under “demos” - go figure. Anyhoo, where can I find the TTG publisher?

Frank · October 27, 2021, 12:38am

I finally found the TTG Publisher. Who knew it would be a link found only in the admin panel of BL? I kept looking for the link on the website.

Anyway, installing it fixed my issue so now I can publish photos and I can get the Cart module to work. Thanks.

Daniel · October 27, 2021, 12:46am

In case you haven’t seen it yet, here is the link to the documentation: https://backlight.me/docs/index

Frank · October 27, 2021, 12:52am

I’ve spent a great deal of the day in the documentation. I saw no mention where TTG Publisher resides. Thanks, Daniel, for your help.

Daniel · October 27, 2021, 1:34am

Great! Not everyone is reading the documentation. I’m just adding the link in case someone else is following this thread: https://backlight.me/docs/albums#installing-the-publish-services-plugin

Ben · October 27, 2021, 11:47am

Hi @Frank, I suspect that there’s something in the way the template you’re using for Search has been set up that is incompatible with the Search page. Can you please provide me with a Backlight admin login so that I can look further into this? The best way is by clicking my username then clicking Message.

Ben · October 27, 2021, 11:56pm

Hi @Frank, thanks for the Backlight access. I can’t see anything amiss about the Search template you’re using. I tried creating a new album template with the defaults and using that and the issue remained. (I’ve since deleted that template).

Would you be able to provide me with FTP access so that I can try to debug this issue?

Frank · October 28, 2021, 2:04am

Rob and I had been working a problem during the time you replied.
I’ve created an FTP account that give you access to BL
The credentials are:

deleted the credentials and sent to @Ben. @Daniel

Frank · October 28, 2021, 4:13am

Whoa… I thought I was in the personal Messenger when I left credentials. Thanks for deleting them.

Ben · October 28, 2021, 6:56am

Thanks, I’ll take a look. The interface of forums and messages can make them look the same. I replied here so that the others are in the loop.

Ben · October 28, 2021, 10:55am

Hi @Frank, I’ve found the issue and put in a silent fix for this. Your Search page is now loading correctly.

Short explanation: this was caused by Backlight trying to check for a directory that it didn’t have permission to access.

Longer explanation: The search page uses a special type of album specifically for search results. Since that album doesn’t exist under a folder, there is no path to it. In trying to work out the dimensions of a cover image, Backlight is inadvertently trying to check whether /thumbnails/ exists, rather than a path such as galleries/my-album/thumbnails. A directory starting with / points to the top level of your server, which is outside of your web directory and out of bounds for where PHP is allowed to check.

I am surprised that this hasn’t affected other users. It could be that open_basedir restrictions, which limit where PHP can check, aren’t used as often as they were in the past.

Frank · October 28, 2021, 10:57am

Thank you, Ben. Much appreciated.