Backlight 6 installation errors

Backlight 4, 5 & 6 Support
1

After some configuration changes to the shared host my Backlight 4 stopped working, so I decided to update to Backlight 6. The TTG website did not offer any update price, so I paid for a new licence and downloaded the installation package.

Following the instructions at Installation & Setup | Backlight I unzipped the package and uploaded all the directories and files to a new directory on the server (that is, not the same directory as the Backlight 4 files).

I tried to run the installer by browsing to //backlight/installer/ as instructed, but the browser returned this message:

“Forbidden
You don’t have permission to access this resource.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.”

I tried again with //backlight/installer/index.php which did display a Backlight Installer page, but it asked for “details of your most recent SendOwl Backlight order to proceed with installation” (although the payment was made through Gumroad) with a single form field asking for “Email used for Order”. I tried entering my email address and clicking the “Log into Installer” button, the following message was returned:

“Not Found
The requested URL was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”

I’m disappointed and stymied. I would appreciate some help to get this working.

Cheers

Peter Marquis-Kyle

2

if you go to Backlight modules in your BL4 installation, are there any notices of updates being available?

you should be able to update from your current BL 4 installation. That is also where any available discount is shown

3

Thanks for the suggestion rod_barbee, I appreciate your help.

Unfortunately my BL4 installation is no longer available – browsing to that URL returns a bunch of errors, starting with “Creation of dynamic property AdminController::$dbHandler is deprecated”, probably a result of changes to the web server configuration.

Cheers
Peter

4

Peter, if you can, lower the PHP version to the lowest one available on your admin panel of your host. With a older PHP version, you might be able to run the update from your Backlight admin page.

5

Thank you Daniel!

I tried various older PHP versions until I found one that worked. I was able to update from Backlight 4 to Backlight 6, and my galleries are working again.

Thanks again
Peter

2 Likes