Error after initial Installation

Backlight 4 & 5 Support
#1

Hi Folks,

getting the following error, from home and work, different browsers, different OS’s. Basic fresh Install on new provider. No errors during install as far as I saw. Also getting errors during Publishing, but one thing at a time eh?..

session_error
session_error885×223 8.88 KB

Any help appreciated.

Jon

#2

Also get this on saving changes:

save_error
save_error1218×537 26.7 KB

#3

Hi Jon,
That looks like the same error to me. If I were you I’d tag Ben but it is currently half-past midnight for him. Looks like something did not finish properly in the post-install routine by the nature of the error text.
Did you go with a UK host?
TomO

#4

Hi Tom,

Yep, in the end I went with SiteGround. They have been super helpful and responsive. I didn’t know what to do with myself after dealing with those muppets at Bluehost. A very painful experience and I wouldn’t wish it on anyone.

I do get that same error when publishing from Lightroom as well! Other than tagging Ben, what would you suggest? Re-Run the Installer?

Jon

#5

you could try re-running the installer.
What version of php is your host using?

You could save some time by sending @Ben Backlight admin credentials. He may also need FTP access. You can click on his name and then the Message button to get the credentials to him.

#6

Glad you found a host that is better for you already. As Rod suggests, re-running the installer would be my first port of call.
TomO

#7

Hi Rod,

thanks for chipping in, guess I’m back causing mayhem again :o)

I have re-run the installer, I’m getting the same errors whilst trying to upload as well. I’ve re-created albums and sets from scratch etc. to no avail.

I’ll send credentials to @Ben and see what he says.

Jon

#8

Hi Jon, I’ll look to apply the same workaround as described in this comment: Permission denied (13) issue - #6 by Ben

Can you also message me your site URL? I’ll log into your Backlight admin to find your host’s server name for the exclusion list.

#9

Thanks Ben site is https://jonevans.photography

#10

Hi @Jon, I’ve added your host to the list of exclusions for using /backlight/data/sessions and updated module-framework on your site with this. The error is no longer appearing on your site.

#11

Brilliant, thank you very much Ben, much appreciated.

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