Backlight 5: image download not working?

The image download icon in the Pangolin single image disply does not appear to be working. I’ve reviewed the album design, but cannot see an option to enable or disable. Appreciate advice - thanks.

Img Download


In which way is it not working? Are the images not downloadable?

The download feature is enabled in the Advanced Setup section of the album template,

Hi, Ron

Not working in the respect that there is no hyperlink on hover over the button. When selected (lhs mouse click), there is no action (and I’ve checked the ‘download’ folder on my mac to confirm that there was no download). Also tried on Windows machine with the same result. In the album template design advanced setup I have selected source ‘use photos redition’ and structured data is off.


can you share a link to the album so @Ben or @Matthew will have something to look at?

There’s not supposed to be a hyperlink on hover, as the download is triggered via JavaScript.

Hello, I don’t want to start a new thread. I have a similar problem. In the album template under (Advanced Setup → Settings → Download → Source) i have set Use photo rendition. On PC through web browser (Firefox) after click on download arrow there is no action. On Phone (Android) after click on download arrow I got error message 404!
Album created through Adobe Lightroom

@Matthew I’m seeing the same issue on my test site. In my case, the hyperlink finger appears when hovering over the download icon, but clicking the icon does nothing. Downloads is set to use Photo Rendition.
Here’s an album to look at:

Download from Publisher created renditions is working as expected though

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Hi, Rod

Did you receive the share to my site, and could you see the issue that I referred to? Grateful for your advice. At present my clients cannot download from the backlight pages and I have to use an ftp workaround to deliver images.


I didn’t receive anything, but I’m seeing the same issue on my test site. (see my response above)

You can try having Lightroom create the download renditions. That worked for me.

Thank you Rod. I guess that Matt has a fix on the Roadmap.



We will look into it.

Will be fixed in our next release.

Got it with your release today: thanks very much @Matthew - good job!



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Excellent! I think we forgot to put that in the changelog.