BL6 Upgrade - purchased the upgrade, but I do not see it as availabl on the Modules page

Backlight 4, 5 & 6 Support
#1

I know it is probably something I am doing, but I just purchased the BL6 upgrade about an hour ago, and I am not seeing the upgrade option on my Modules page. Do I need to do anything else? I used the same email from my original purchase, so I think everything is in order there, but let me know if you need any more information.

#2

Maybe try logging out of Backlight then log back in

#3

I just tried that, with no success. I had also logged in from a completely different computer. I also went to the /set_order_details/ page and entered my email and order id on that page, but still no upgrade to BL6 message.

#4

This may be related to TTG moving the shop to a new provider.
https://theturninggate.net/blog/moving-shop
@Matthew will need to look into it.

#5

Hi @pmillsaps, we hadnā€™t been expecting any more sales through SendOwl, so had disabled the integration. Can you please try again?

#6

That solved the problem. I had bought the upgrade by clicking the upgrade button on my site, so not sure how exactly it routed it to the different area. Thanks for the help!

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#7

Hi @pmillsaps, that explains it, thanks. We have overlooked the upgrade link in the Backlight Modules page. Weā€™ll look into this. In any case, your order has been migrated over in our backend, so there is no issue in having made it via SendOwl.

#8

Piggy-backing on this thread as I too have an upgrade questions (probably just being confused by the process)

When I go into Backlight I see a link that says ā€œupgrade now with a $35 discountā€ I click on that and it take me to gumroad page to purchase the upgrade (Iā€™m apparently still on v5!).

What Iā€™m confused by is whether or not the $150 price Iā€™m seeing includes that discount or whether Iā€™m supposed to use a code in the Discount Code field to receive the discount. Happy to pay the $150 for the upgrade. Simply want to be sure Iā€™m leveraging the generous discount correctly.

My current products are:

Backlight 5
Backlight Add-on: Cart
Backlight Add-on: Galleria
Backlight Add-on: Theater
Backlight Add-on: WP Theme

#10

Hi @scottblackman, thanks for raising this. Iā€™ve found the issue with the discount code and put in a fix. Please visit or reload the Backlight Modules page. The link should work with the discount applied.

(Iā€™ve deleted my earlier reply, since Iā€™ve been able to work out the problem).

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