I know a number of us use Bluehost including me since January 2012. Today, my site went down with an “Internal Server Error”. Anyone else experiencing problems?
I contacted Bluehost and they informed me I had too many processes running and that was causing the error. They provided a dump of the processes and signed off. So helpful. I look at the processes - clearly way over my head but doesn’t look like a problem. I asked if Bluehost or I were under attack and they ignored my question. Incidentally, their chat was also very choppy with multiple missed and duplicate entries.
I’ll add screen shots of their chat as soon as I remember how to add images here.
New Bluehost problem. My site went down last evening with an SSL error shortly hollowed by an unknown URL error. I also later realized my Google email and the MX entries were corrupted. I had not signed on to Bluehost in several weeks.
Phone call to support last night determined that my URL https://jamesherman.net had been replaced with a generic Bluehost URL and the SSL certificates were revoked. The support staff reassigned the URL and issued new SSL certificates. The site returned to working order. No explanation for the problem.
This morning. I also discovered my Google email MX and/or SPF entries had become corrupted. Likely as a result of the same Blushost fault last evening. A second call to support identified a duplicate MX IP assignment and support removed the duplicate and reassighed the SPF entries. He also indicated it may take 4-24 hours to propigate through the system. About an hour later the emails began arriving. No way to determine how many or from whom the missing emails belonged to.
Suggest those of you also on Bluehost do a quick check to make sure this is an isolated event.
