Can't access my site

Backlight 4, 5 & 6 Support
#1

Suddenly I cannot access my site “jswphotos.com” " and this is message I get:

“Unable to find the SQLite module. Backlight 2 requires the PDO, SQLite and XML modules. Make sure that these modules are installed and enabled.”

#2

Could be that your host changed the php version and did not enable the SQLite module.
Try contacting them

#3

I just contacted them and waiting to hear from them. I am using a plugin that’s 7.0 version

#4

Hi Rob,
My host has not got back to me yet. Other than my host solving the problem, is there another way to solve this problem?
Thanks
Jim

#5

Most hosts allow the user to change the php version on their own. This is usually done in the c-panel of your host. Select a different version and find one that it is configured with all the necessary modules enabled.

#6

Hi Daniel,
Just off phone with my host Ipage/Ipower. I will paste in the copy of my chat. What’s next now ?
Thanks , my chat below.
Jim
Thank you for being on hold. I could see that php setting are correct and SQLite3 is supported. so you have to check the script of the website

1:34 PM
Business said
You have to make the script compatible with available modules

1:35 PM
Business said
SQLite Library 3.45.2

1:35 PM
You said
how do I do that?

1:35 PM
Sent
Business said
That you have to check with your developer

1:35 PM
1:34 PM
New message Business said That you have to check with your developer 1:35 PMb1f00a9d4ade8c83e5ea7ba7803c2de7

#7

My version of PHP is: 7.4.1. , more later

#8

Hi @Jim-W, thanks for the transcript. This isn’t a compatibility issue. The specific check is for the PHP extension pdo_sqlite, which should be included if the SQLite module is enabled.

Which version of Backlight are you running? I realised the message indicates ‘Backlight 2’, but that message may have remained unchanged across multiple versions of Backlight.

Would you be able to provide me with FTP access so that I can see which modules are installed? The best way to do so is by clicking on my profile name followed by ‘Message’.

#9

Ok, what do you need to access. It’s been a while since I used ftp. What credentials ?

Jim

#10

Hi Jim, whichever credentials can access the main web files. My intention is to create a file that can show the output of the phpinfo() command. Alternatively, this is something you could also do via FTP:

  1. Create a file called ttginfo.php at the top of your website (e.g. under the www or public_html directory, wherever the backlight directory currently is).
  2. Edit the file to have the following contents:
<?php

if (isset($_REQUEST['ac']) && $_REQUEST['ac'] == 'ttg2025') {
        phpinfo();
}

After doing so, there should be a page at http://jswphotos.com/ttginfo.php?ac=ttg that shows details of your PHP setup.

#11

Hi @Jim-W, please see my reply to your direct message.

#12

Hi Ben
I contacted Ipage/Ipower and this is what he said:

“Thank you for being on hold. I have checked and added the extension=pdo_sqlite.so into the PHP script . You can now ask your developer to check.”

#13

Hi Ben,
Not sure if you did anything yet, but I just checked my website and it appears to be working now. Will give it better test and check. .

Jim,

#14

Hi Ben,

Everything seems good. As usual, thanks again for your help and quick resolution.
Jim

#15

Me again. After talking with Ipage and relaying info to you, my sight seemed to be working ok, Then an hour or so later, I went back and the site is very slow in loading. if at all.
I went to the my Ipage site and found that the php version is 7.4. I then figured out how to change the version to 7.3 which did not seem to make the sluggishess any different. I then put back the 7.4 version. Is there anything I can do to try different versions or php besides 7.3 and 7.4?

Jim

#16

You obviously have permission to access the account.

Jim

#17

Another thought.
Would updating to the latest version of backlight help the situation?

Jim

#18

Hi @Jim-W, it looks like they’re the only versions of PHP that your host provides. You’ll need their help to get a more recent version of PHP.

My guess is that the host is underprovisioned or shared across too many users. Newer versions of Backlight won’t make much of a difference in terms of performance.

#19

I contacted Ipage and told me they would have a version of the php in October, I must not be the only problem, This is what they said exactly:

From Ipage this morning:

“I apologize for the inconvenience. Our team is currently working on a new version of PHP. We plan to upgrade PHP in phases, starting from October. Once the new version is available, you can upgrade the PHP version”

#20

Hi Ben,
My web site hoster has provided PHP versions 8.3 and 8.4 but neither of them have solved the very very slow performance issue. attach is my record of my recent chat with Ipower tech. What do you suggest?
Thanks
Jim