So, I’ve photographed an event today and tonight had customers saying that they’ve received an order acknowledgment email with a download link, but when they click on the link nothing happens. Most of them seem to be on iPhones. I’ve tried copying the link on my own iPhone and iPad and I get the option “View”or “Download”. “Download” does nothing, “View” opens the file and then I can save it to photos.
I’m sure this worked fine with BL4, I’ve never had customer issues with digital downloads before. Does anyone have the same problem or able to check if this works with their website please?
Thanks for taking the time to look at this Rod. Albums are published from Lightroom, cart version 8.1.3. I’ve noticed I’m downversion for some other modules which I’ll update when things quieten down later this week.
I think this is something possibly introduced by an IOS update - looking more closely this morning if I click on “download” the only thing that changes on the phone (iphone 12, IOS 16.4.1a) is a small circular icon to the left of the address bar changes blue - clicking on this then reveals the download. Unless you look closely it looks like nothing is actually happening.
Thanks for checking Rod, clearly too subtle for my customers and me as well! I actually think it’s a bit of an IOS UI oversight, because a users hand would be obscuring the display and it’s not something that’s immediately obvious. I’m sure in previous versions of IOS pressing “download” actually displayed the image.
I’ll wait for @Ben to get back to me re the “undefined” fields. Really appreciate your input, thanks again.