Client Response submissions not saving to database after server move

Backlight 4, 5 & 6 Support
1

Hi gang!

I’m not receiving email notifications from my Client Response Gallery, and after investigating I’ve discovered the submissions aren’t even writing to the Backlight database. Clients see the “successfully submitted” message but nothing appears in Client Response - Feedback.

Current setup:

Steps I’ve already tried:

  • Verified Backlight folder permissions are 0755

  • Added sendmail_path to .user.ini

  • Created matching email account in Bluehost Email Manager

  • Tried both PHP 8.2 and 8.3

Happy to provide admin login details. Thanks!

2

Adding some additional info that may help:

  • Framework version: 5.3.4 (from FrameworkConfig.php)

  • Client Response version: 11.0.0

Looking at FrameworkConfig.php I noticed this line is commented out:

//'SQLITE_ADMIN_MASTER_DSN' => 'sqlite:' . CORE_DATA_DIR . '/admin/master.sq3',

Could CORE_DATA_DIR be resolving to an incorrect path after the server migration? That would explain why client submissions appear to succeed on the frontend but never write to the database, and why no feedback appears in the admin.

3

Adding more detail — I found the Client Response log (wow, since 2018). Apparently submissions ARE being received and processed, and feedback numbers are being assigned (#001012, #001013). However the log ends abruptly after $feedbackNumber2 is set, with no subsequent entry for saving or emailing, and no errors. Also buildProfile::client_id is blank on every page load, and [logged_in] is empty in the profile array. Could the empty client_id/logged_in state be causing the final save step to be skipped?

4

Hi @youloveben, can you provide me with a Backlight admin login so that I can look futher into this? The best way to pass that to me is by clicking on my profile name followed by ‘Message’.

There’s nothing unusual about SQLITE_ADMIN_MASTER_DSN being commented-out. That’s how it is in our source code.