I’m having issues with my Client Response feedback. I’ve been hit or miss on the unmanaged type (and perhaps the managed, although I haven’t done a lot of testing).
When I make my selections, click ‘Send’, fill out the form and click ‘Submit’, I’ll get an email about 50% of the time. I’m using Bluehost and Gmail. I’ve reinstalled each of the modules twice for good measure. I have tried several troubleshooting attempts but the issue persists.
Where would be a good place to start in your opinion? Here’s a CRG enabled gallery for testing:
When I look at the gallery in the Publisher tab of the Backlight backend, I see this in the ‘Integration’ section:
Enable Cart: No
Enable Client Response: Yes
Client Management: managed
Feedback Profile ID: 1
When I look in the Lightroom Publish section, the gallery is using the proper template and there’s no mention of managed or unmanaged. It is publicly visible, no access code and the feedback profile is default.
Can it be email settings? Why would it be so sporadic? I’m frustrated at the inconsistency! Any help you can offer would be great!