Hello @rod_barbee , I’m hoping you can help me sort out why I’m not getting my CRG client emails with their selections and comments.
I’ve been having a few issues with CRG over the last year, some PHP related, but all had been resolved other than how slow it loads now. So something is still amiss. But this particular issue has me a bit dead in the water…
I updated all modules. Running the current version of everything.
I took a look but I don’t see anything obvious. It does run super slow. I wonder if something is timing out.
If you go to Client Response > Feedback, you’ll see some responses there. I know that doesn’t help with the email issue but at least it’s available.
Go ahead and send the login info to @Ben, he’s the one who will have to look at this
yessiree. just checked again. I have had a similar issue before, where the emails were taking hours to arrive. So I think you might be onto something with the timing-out theory.
Hi Josh, I’ve had a look at this and haven’t been able to find the problem.
Mail handling is done by your host. We have a page that covers issues sending emails from Bluehost, that may help: Bluehost Issues | Backlight
The two main solutions are to configure your email address with your host and to add a configuration item to help the email go out with the right sender.
Can you check your control panel to see whether your info@ address is set as an email account? Note that you should be able to set this up without having any impact on where your email is actually managed - it’s just a way of telling your host that this is a legitimate email for your domain to send from.
I’ve had a try with the sendmail configuration but to no avail. Setting it in your .htaccess or trying it via a new php.ini file had no effect - the setting wasn’t even updated according to PHP Info. Can you look at your hosting panel and see if there is somewhere to set or edit values in the php.ini file? If so, we’re trying to get this setting and value (substituting your actual email address for you@yourcompany.com):
