Hi wonderful TTG crew…
Thanks again for the fix on my last topic!
I am now having intermittent, sometimes quite slow and sometimes extremely slow, or “stopped responding” page load issues with my site. My hosting provider, Telus (which is actually Hostopia on the backend - cPanel site) has essentially pointed the finger at my website and “the system I’m using” after some deep diagnostics and a re-issuance of my CSR for a new SSL Certificate. We have now completed that, ensured the DNS updates have been completed, removed the old cert. completely from the system and put a test html file on the server…
Cleared browser caches completely, tried different browsers, etc. For half a while, everything loads quickly, then for a time, it loads very slowly or doesn’t load at all - sometimes I can load it in one browser and can’t load it in another on a different computer / device. This, of course, includes my Backlight back end, so also impacts things like uploading/configuring new client proof galleries, etc. This has been going on for a few weeks now, possibly, although not certainly, related to the update following the “disappearing images” on touch or mouse-over issue.
When I’m having the slow loading issue, it appears that “hello.html” will load just fine, every time (this is the test file that the senior tech threw up quickly for us to test with), but my main site won’t load quickly, regardless of which page on my site I (or others, on different networks, in different cities who I have asked to test for me) try to load. My friend who was testing two nights ago found that it would start to load in a flash and then he experienced “hang times” in excess of a minute, looking at a progress bar somewhere between 15 and 30%… this is what I have experienced as well, again, sometimes resulting in a server stopped responding error.
Is it possible that there is something within Backlight causing this? Any suggestions on things I can try on my end? The site in question is dstroyer.ca… all pages, some of the time, other times, all / any of it, loads in the blink of an eye.
Thanks!
~ds