(gary_in_Austin)
I’ve been trying for two days solid to upload .jpg photos to a gallery and Uppy.io constantly fails. The interface says files must be under 256MB and mine are 30MB. After several attempts, some are successful and it doesn’t matter if I do just one photo or 10 photos. Though, 20 photos will crash every time. I’ve tried two Macs, Safari and Brave. Two windows machines with Firefox and Brave.
I’ve had a few problems uploading in the past and normally I just keep trying and finally get them all done. But today it’s a sad day for a new client.
X Upload Failed. “Failed to upload”
Is there another way to upload to Backlight without using Uppy?
There’s not. Sounds more like an issue with your host settings than with the upload interface, though. There are a few different PHP settings that govern the parameters for file uploads. You may need to make sure they’re set correctly, either in your php.ini file, or by contacting your host.
Hi @gary_in_austin. 30MB is very large for loading on to the web. Do you have a need for such large files on your website? I would suggest taking note of the recommended minimum resolution on the upload page then exporting images at that resolution or slightly larger and using those to upload.
Backlight resizes images for thumbnails, and other renditions based on your template settings. If I’m not wrong, each resize requires a multiple of the uncompressed bitmap size. That’s how a 30MB JPEG can blow a 256MB memory limit.
Thanks, Matthew and Ben. I’ll resize so Uppy does not choke. I do need large sizes for client download but I can manually upload those with FTP and send them a link. I do use a 2048 resize for web display in Backlight so I can see what you’re saying.
I’ll try raising my upload and display maximums, but it may be that for what I’m doing: 1)smaller files for internet, and 2) make my own 30MB files downloadable with links I make manually. Thanks, both of you!
…gary
Don’t know who you’re hosting with, but if you’re regularly uploading massive files, I would also advise that the hosting the majority of Backlight users end up with – shared hosting services like Dreamhost, Bluehost, InMotion, etc. – are generally not well suited for the long-term storage of large, downloadable files.
At various times in the past, I’ve used Dropbox, Google Drive, Firefox Send (my personal favorite at present time) – and a few others that I cannot remember the names – to deliver large files. If you need a more permanent space for these, then you might also want to get an Amazon S3 bucket.
Matthew, I’m completely happy with BL3. I love it and all the helpful people on the forum! …and yes, I’ll look into your suggestions. I have gotten recently the need for large files. I’m with HostGator and have been happy but I’m curious to see what is out there as my needs grow. Backlight3 is really really great!