Issue with TTG Publisher in Lightroom

[pshilling]

I recently installed Backlight 3.1.1 and TTG publisher in LR 2020.
When I right click on TTG publisher to create a new album I get the create new album page and
a window “Unable to perform action: listTemplates.”
“The page sent an action that was not available.”

New albums are not created after I click save. Please advise.

thanks, Paul

[rod_barbee]

Does your API url Authenticate?

[pshilling]

No it does not.

[pshilling]

Please also see screen shot.

[rod_barbee]

does you API url match exactly to the site URL? (except for the /backlight/publisher/ part)

[pshilling]

Yes. Seems like a permissions issue?
What permissions do I need?

[Ben]

Hi @pshilling, can you provide me with your API URL and key via direct message so that I can take a look?

[pshilling]

Hi Ben,
I messaged you directly. Thanks, Paul

[rod_barbee]

If you’re still wondering about permissions, there’s this, not sure if it’s relevant to what’s going on though:

Creating Writable Server-side Directories | Backlight

[pshilling]

I have attached another error message I recei ed when I tried to check authorization. Will this help? thanks, Paul

[Ben]

Hi @pshilling, thanks for the API key. I can see that error when I try to authenticate. There’s something amiss with PHP on your server. Is this a server that you’re managing or are you on shared hosting?

A workaround is to edit the file php.ini, if you have access to that either as system administrator or if that file exists under you public_html directory, and change the following line from:
;pcre.jit=1
to
pcre.jit=0
(i.e. removing the leading semi-colon and changing 1 to 0)

If you don’t have access to that file, then you’ll need to take this up with your host’s technical support.

[pshilling]

Thanks for looking into this. Do you still need my FTP username/password?
Paul

[Ben]

Hi Paul, no need for that now, unless further issues crop up.

[pshilling]

Hi Ben,

With technical support assistance I made your suggested update to the php.ini file. Caused the error message that described the “jit = 1” issue to no longer display. However, did not solve the issue. Now when I

attempt to check authentication I get the attached message regarding “checkAuth” and when I attempt to create a
new album I get the attached error message regarding “listTemplates.” Please advise. Thanks, Paul

[Ben]

Hi Paul, your website has a redirect to www. Can you try changing your API URL setting in LR to include www. before shillingphotojewelry

[pshilling]

Good catch. Issue solved. Thanks, Paul