Newly Purchased Add on for Backlight 6 Is Not Showing

I upgraded to the latest version from Backlight 5 to Backlight 6 from the modules page and it was immediately successful for upgrading.

I then decided to add the Galleria and Theatre add on as well and completed a separate purchase for these two, and while I received the successful purchase emails (same email address as the upgrade purchase) the new add on’s are not available in the Modules tab for installing.

Order number available if required.

Cheers :slight_smile:

Until Matt can take a look, try clearing browser cache. Also try logging out of Backlight and then logging in again.

Thanks Rod, cleared the cache, restarted the browser and even tried a different browser - no change :frowning:

Hi @JGFitzpatrick, that is strange. I can see the modules tied to your purchase. I’ve tested a fresh install with your order number and the modules are appearing for me:

Would you be able to provide me with a Backlight admin login so that I can try to see what’s going on from your site? The best way to share that would be by clicking on my name followed by ‘Message’.

Oh wait then! 5.0.2 and 5.0.3 are the current versions for Backlight 6?

They were the versions before I purchased them, if that is the case, I have repurchased them lol

Hi @JGFitzpatrick, that’s right - they are the current versions. These haven’t changed at all since Backlight 5, so there hasn’t been a version bump. I’ll look into increasing the version numbers to 6.0.0 to avoid confusion.

I’ve refunded your latest purchase of Theater and Galleria. You should still see the modules as before. Please let me know if you don’t.

Oh! Thanks Ben, I wasn’t expecting that at all. Thank you very much :face_with_hand_over_mouth:

Cheers
Jeff

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