Phone layout with CRG

[hmr638]

I sent my first client gallery to a model, and she was having difficulty making selections because the heart icon in the thumbnail was not showing up. I thought it might be just her phone, but, sure enough, I had the same problem on my iPhone 7 with its small screen.

I started looking here for a solution, but then I decided to see if allowing my phone to switch to landscape orientation would help, and voila!, it worked. I did not see/don’t remember any mention of that in the documentation. Is there something I should have attended to in the setup process to avoid the issue in the future?

Thanks,

Mike

[rod_barbee]

See this post

Client Response Add-on - Selection Icon disappears in mobile portrait

Hi, I have finished designing my client response gallery and I tested it on my mobile phone and tablet as well, both in Safari and Chrome. In the tablet, everything works perfectly. However, if I see the gallery in the phone in portrait mode, the image thumbnails are missing the Selection Icon on top. You are unable to select an image while browsing the gallery. If you click on the image, the slideshow starts and in there you are able to select the image. If you leave the slideshow and go back …

[elmex04]

Facing the same problem. Any solution yet?

My current workaround:
Showing CRG in 3 columns to force the customer to tap on the image.
That way the customer gets fullscreen and voila, hopefully finds the little “heart” to mark the photo.

[rod_barbee]

I don’t think there’s a “Solution.” As Matt said in that other thread, it’s by design.

If you’re concerned about clients not finding the select icon, you can add some instructional text to the template’s copy.

[elmex04]

thahts exactly what I have done as well. I added some explanation video… there are people not that much used to computers…