Problem with uploading hi-res image for customer download

Backlight 4, 5 & 6 Support
#1

On my site (FastCarPhotos.com), I use Lightroom to manage the images to the site.

When a customer purchases an image, I then go into the order, go the the edit screen for the order, and then I upload the high-resolution, full sized image. I then notify the customer to use the download link to retrieve their image. I’ve always used this method in previous versions of Backlight.

I’m now using Backlight 5, and I used the same process as I have always used, but now, it still sends the original smaller file and not the updated version.

Is there something different that I need to do?

Kurt

#2

In the album template under Advanced Setup, have you set the downloads source to Upload manually and did you upload to the folder specified?

#3

No I haven’t. I will look at that now. Does that mean I’ll have to FTP the images, or can that be accomplished via Lightroom.

#4

It is currently set to Upload Manually, and I assumed when I uploaded the image, it went to the correct folder. Am I incorrectly assuming that?

#5

If you chose this option, then you need to upload by FTP. Is that folder in the album folder and are the hi-res images there?

#6

There is a setting to have Lightroom Publisher create the hi-res renditions and upload them.
You only need FTP if you selected Manually upload

#7

I’m looking for it in Lightroom Publisher now…I don’t see it…

#8

In the Admin section of Backlight… is this it?
Publish Master Renditions from Lightroom

#9
#10

Thanks… I’ll make the changes.

As always, thanks for your help.

#11

I made the changes, and when trying to re-publish the gallery, I get an error message that states:

"Can’t update this collection

Unable to perform uploadRendition

The uploaded file exceeds the upload_max_filesize directive in php.ini"

Most of my images are 6016x4016 pixels. Any ideas on what the limits are?

#12

There are memory limits set in the php.ini file.
It’s usually found in the root of your site. Download it and edit it with a text or code editor. Look for

 Maximum allowed size for uploaded files.
; http://php.net/upload-max-filesize
upload_max_filesize = 64M

(search for upload_max_filesize )

Yours is probably set to 32M or something. Just change that, save and upload to replace the old file.

If you don’t see a php.ini file in the root of your site, contact your host and ask them to increase the limit.

#13

Will do. Thanks again.

#14

Issue resolved. Thanks again!

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