I have a site running BL4 which has suddenly gone - can’t publish to it from Lightroom, can’t see it publicly. I get the attached error from inside Lightroom. All files seem to be set to 755 anyway. An
y ideas?
Is the TTG Publisher plug-in up to date? The current version is 6.0.2
Is the whole site down?
can you share a link to the site?
Can you log into Backlight?
Hi Rod, sorry , I didn’t give you much to go on! The site is www.stevedeeley.com. It has a wordpress front end and a backlight installation under the subdirectory images/backlight, accessed via the “pictures” menu item. I can’t get near it. I can’t log in at all. Everything gives the same message. Going in on ftp shows the files seem to be present and haven’t been changed since the 4th December. ISP issue maybe?
@Ben will need to take a look. He’ll likely need FTP access.
Do you know what php version is being used? Do you know if it’s been updated recently?
What version of the TTG Publisher Lightroom plug-in are you using?
is your galleries/ folder in the images/ folder? And the backlight/ folder installed inside the images/ folder?
PHP is 7.4. I haven’t touched the TTG install for some days. The backlight install is beneath the images directory https://stevedeeley.com/images/
TTG publisher looks live V6.0.0
First thing to try then is to update to the current Publisher plug-in (6.0.2)
Hi @deeley_S, is the problem still there? I can visit https://stevedeeley.com/images/backlight/admin/login/
Is it after putting in a correct login that you see the error message?
strange. I just get the error message when visiting the backlight login link. Happens in all the browsers I’ve tried.
Yep. On my desktop browsers, I get the error message. But when using Safari on my iPad, it takes me to the login page.
I’ve tried clearing browser cache but still end up with the error message.
sadly, I can’t update anything. All I get from any approach is “Unable to write to backlight/data. Set the permissions for the backlight/data to 755 or 777, then refresh page to continue”.
Hi @deeley_S, can you provide me with a Backlight admin login and preferably FTP access so that I can look into this?
The best way is by clicking on my profile name then using the Message function.
Hi @deeley_S, thanks for the access. I am able to log in to the Backlight admin page and make minor (inconsequential) changes without issue.
Can you confirm that you’re not able to even view the login page, or not able to log in or do anything?
If so, it’s almost though we’re accessing different sites. Do you by chance have a local version of your website that you’re accessing via an entry in your hosts file?
@rod_barbee, what is your experience currently trying to access the site?
I have no idea what’s going on. I’ve done nothing, but now the site access is back. I contacted the webhost, and they say they have done nothing, but I’m not so sure. I’m extremely sorry to have wasted your time with an issue that looks unrelated to Backlight