I just noticed that when I publish the photos in a gallery, all the thumbnails appear, but when I view the photos in the slide show mode, some of the photos are not displayed and a message is displayed “The requested content can not be loaded. Please try again later”. It happens in several of my galleries. The problem can be viewed in the following gallery, where three images will not display in the large version:
I have never seen this happen before. Not sure if it is related to when I upgraded to Backlight 3 a few weeks ago. I am particularly concerned about this issue.
Also, I notice that the order my photos were arranged in the Lightroom TTG Publisher collection used to be the same order they would appear when published to my website gallery. Now this does not happen, they appear in a random order in the website gallery. This appears to be new with Backlight 3.
Is there a bug in the new Lightroom publisher that I installed when updating to Backlight 3, or is the problem in Backlight 3 itself. I just updated to the most recent version of Backlight 3. I republished my Winter gallery, and now the problem for that gallery was corrected, but I republished my Fall gallery and two of the images will not display full size. I tried republishing one of the specific images that does not display full size, but it still will not display full size. The thumbnail displays correctly.
Do I need to roll back to Backlight 2? If so how do I do that? Is there a work around this bug in Backlight 3? I really need a solution.
neither Push metadata… or Publish thumbnails are checked.
Regarding the Winter gallery, I updated Backlight 3 to the most current versions and republished the Winter gallery, now everything works fine. However, I republished the Fall gallery and the second image, Red Barn, does not display in the full size mode. https://sweetlightgallery.com/galleries/3-fall/
No, so I clicked on Update Album Files under Special Links, which updated all of the Albums. I then republished the Fall album and it worked fine. Next, I republished the Summer album, and there several images in this album that do display full size, only the thumbnail is visible. At this point, the problem seems to be intermittent. Why would the Fall album work now, but the Summer album have issues?
This is very perplexing. Never had this happen with Backlight 2.
I’ve never had this problem either and don’t recall it ever being reported.
My guess is that it’s something specific to your host. Ben will need to look into it.
Did you look at the “Summer” album? https://sweetlightgallery.com/galleries/2-summer/
When I view the “Summer” Album, the 8, 9 and 10 photos: Summer Evening, This Bountiful Land, and Heartland, do not display full size.
I was wondering if the problem has to do with the browser cache, so I opened my website in a private tab when viewing the album. This did not resolve the problem.
I have not removed any manually. If a file is deleted, it is done in the Lightroom album. I will check this out.
If I do find that some files are missing, wouldn’t the Lightroom Publisher republish the file when I told it to republish all of the files in the album? Is there a way of resetting each album and do a clean republish?
I checked the summer album using Filezilla. The thumbnail is of course there since it can be viewed in my website album, but you are correct that the full size file is missing from the Photo folder. What would cause this?
The way I have corrected the missing full size image is to remove the image from the album in Lightroom, republish, so the thumbnail is removed from the website, then re-add the file back to the album in Lightroom, then republish. I have done this for all of the missing full page images. One question: If a large file goes missing, but the thumbnail is still there, could I just upload the file from Backlight admin by clicking the “Add Photos” button to upload the image(s)? Or will this cause issues altering photos files when the original album was created using the Lightroom Publisher?
As for what would cause such an issue, it could be any number of things. For example, network connectivity. Lightroom uploads separate thumbnail and large renditions, so one upload succeeded, and the other did not.
Or maybe a setting on your host is disallowing uploads over a defined size, and the large rendition JPG was out-of-bounds and rejected.
@Ben can tell you more, I’m sure. But if the above scenario were the problem, then one potential solution might be to lower the quality setting of your exports. Jeffrey Friedl has published an excellent analysis of Lightroom’s quality slider that I recommend any Lightroom user should read. I typically recommend a setting between 69-84, which gives you access to three quality tiers at reasonable tradeoff. From 85 and up, the quality gain is minimal, and file sizes balloon dramatically.
