"Something went wrong"

Backlight 4, 5 & 6 Support
#1

I have not changed anything on my website which is using Backlight 3 but out of the blue I get the following message:

Something went wrong

Unexpected error: PHP Startup: Unable to load dynamic library ‘pdo_pgsql.so’ (tried: /opt/cpanel/ea-php72/root/usr/lib64/php/modules/pdo_pgsql.so (libpq.so.5: cannot open shared object file: No such file or directory), /opt/cpanel/ea-php72/root/usr/lib64/php/modules/pdo_pgsql.so.so (/opt/cpanel/ea-php72/root/usr/lib64/php/modules/pdo_pgsql.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0

Please report error at https://discourse.theturninggate.net

BacklightModules

I am not a programmer - anyone know what to do? I have updated all modules but no joy.

#2

@Ben will need to look into it. In the meantime, can you find out what version of php your host is using? Do you know if it’s been updated recently?

#3

The cpanel lists the web server PHP version as 7.3.32 . Cannot locate anything that indicates when last changed.

#4

Can you also post a link to the site?

#5

Sure. www.mountaincreekart.com

#6

Looks like your host changed the PHP version. Try if you can select 7.2 or just a different version. Otherwise, take this up with your host to see that they fix their environment.

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#7

Thanks. Opened a ticket with hosting people. Think it may be associated with a server move they did in December. Can you completely reinstall Backlight keeping the custom and data files thus possibly resetting the PHP addressing? Looking for options.

#8

I don’t think doing that will reset anything to do with php.
But you can still reinstall by logging into Backlight and going to the Backlight Modules page and click on the Reinstall All link

#9

Thanks Rod. Changed the PHP version also but no change.

#10

This will be something for @Ben to look into. I don’t think pdo_pgsql.so is a required module for Backlight, but Ben will know. It might point to a misconfiguration on the server though.

#11

Thanks! Still waiting on Hosting technical people to reply.

#12

Hosting tech solved problem. PHP version 7.2 had depreciated and caused the error. He changed to 8.0 version and got rid of the error. I didn’t try going to the newest version. Still have one little issue as my company graphic not showing but will look at - may have done something when trying to get rid of PHP error. Thanks everyone.

1 Like