Unpossible to login

Hello

I have a problem with my login. I could not login and if i try to resset my Password, i get no passwordlink. Matthew send me already a link how to go inside to the Folders but then when i resend the pw, i still get no email.

Thank you for your feedback, best regards ROMAN

Be sure to check your spam folder to see if the emails are there

I know that it could be possible, but there are no mails :wink:

is this a brand new installation or an upgrade. If an upgrade, what version are you upgrading from?
Can you post a link to the site?

I order de Software 12weeks ago. Now i had 7 or 8 galleries of my customers there.

The Site is: https://www.romanschaller.ch/besucher/backlight/admin/login/

I’m assuming this is the page Matt sent you to?

Were you able to go to the log file and copy the password reset url and paste it into a browser?

Yes i did it and got the same message in the browser-window:
A link to reset your password has been sent to your email.

But there is no email… Can i contact you by mail, what to do next, because it takes such a long time with the forum. Thank you Roman

that’s not how that’s supposed to work. That link should take you directly to a page where you can reset the password. You shouldn’t be getting any message about an email.
When you download and open that log file, you should see something like this:

copy the link and paste it into a browser.

When i change the password, i got a new message. And i still get no message to my email :wink:

The Unlock Link will also be added to the latest log file in backlight/data/admin/. The link will look something like

[09-Nov-2020 13:02:41] TRACE: To unlock your account, visit the following link: https://yoursite.com/backlight/admin/unlock/abcdef01234567890abcdef01234567890/

Thank you, now it works!